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Heather Platz

Heather Platz
REALTOR®, MRP

A longtime master of the art of exemplary customer service, Hampton Roads REALTOR® Heather Platz is more popularly revered as a “customer service fanatic.” What better way to serve others than to help ensure that the myriad details concerning one of the largest and most meaningful decisions of their lives are orchestrated as smoothly as possible? Heather’s commitment to customer service extends to those bound to military service by way of her Military Relocation Professional certification. As an MRP, she specializes in assisting military personnel, families and veterans with time-sensitive PCS orders, retirement purchases and other relocations. The Michigan native established her strong array of professional skills during decades immersed in the realms of banking, mortgages, computer technology and systems engineering, marketing, customer service and executive-level administration and management. Heather’s mortgage industry-insider experience spans from marketing and department management to lending-systems analysis, training and support. Elsewhere in banking, she’s held such vital positions as compliance officer, operations manager, human resources vice president and executive assistant to the president. Later she excelled as executive assistant to other prominent local employers, including the president of Regent University in Virginia Beach, the CEO of EOS Surfaces, a counter top manufacturer, and the vice president of finance at ARDX, a health-care consulting firm. The distinct threads of Heather’s professional history tie up a tidy, well-executed package for home buyers, home sellers and real estate investors who avail themselves of her knowledge, expertise, attention to detail, and exceedingly responsive, “fanatical” customer service. Heather lives with her husband, Lance, in his hometown of Virginia Beach. She and Lance are grandparents to four beloved grandchildren – two in Iowa and two in Alabama. Her downtime often features gardening, golfing and heartfelt laughter with friends and family, but even then her clients are close at heart and mind. Experience personalized service that will make you say, "WOW!"
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Client Testimonials

Heather's clients talk about her service and professionalism. 

Heather Platz was incredibly diligent and helpful through our entire time working with her. Trying to buy a house from across the country was stressful but she made the process so much easier. We were very worried about the three hour time difference but she was always willing to meet with us when we were available. She was upfront and honest. She kept us updated every step of the way and was willing and able to answer all of our questions. I would recommend her to anyone looking to purchase or sell a home.

Heather was very professional, knowledgeable, and thorough. She was prepared and had a plan that was seamless in selling my home. I enjoyed working with her. She also gave a great referral to an agent that's helping me purchase my new home. Heather was a top notch professional in all phases of the selling process

Heather knows her stuff!!!!! She was so knowledgeable about the market and particularly our little niche of detached condo homes. She knew how to market the property and was amazing at going through and helping us decide what to do/not do to fix up the property to get it ready for sale. Since we are out of town, she also was critical in coordinating the work to get done and making sure it was done right. She kept us informed on all of the sales and properties being listed as ours got ready to go on the market and was able to help us price correctly to sell quickly and for the best price! I will definitely recommend Heather! Thank you so much Heather!

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